Privacy policy

1. Who we are

Home Energy Planner ("the Site") is operated as a property intelligence service. The data controller for any personal data processed through the Site is the operator of Home Energy Planner. For any privacy questions, please contact us using the details shown at the end of this policy.

2. What data we collect

We collect information that you provide directly, such as your email address and any property details you enter (for example postcode, address, EPC certificate number, floor area, construction type, garden size, loft access and budget preferences).

We also collect technical information automatically when you use the Site, including your IP address, browser type and version, device information, pages visited, and cookie data. This helps us keep the Site secure and improve its performance.

3. How we use your data

We use your personal data to provide and improve the Site's services: to look up EPC records, generate energy-efficiency recommendations, save properties and plans to your profile, and respond to your enquiries.

We may use anonymised or aggregated data for analytical and research purposes, to improve our algorithms, and to understand how users interact with the Site. We do not sell your personal data to third parties.

4. Cookies and similar technologies

The Site uses cookies and similar technologies to remember your preferences, maintain your session, and analyse traffic. Some cookies are essential for the Site to function; others help us understand how the Site is used.

You can manage or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site, including saved plans and sign-in sessions.

5. Third-party services and data sources

We rely on third-party services to power parts of the Site. These include the England & Wales EPC register, HM Land Registry, OpenStreetMap, address lookup services, and authentication and database providers. Each of these services has its own privacy policy and may process data under their own terms.

Where the Site uses AI-assisted recommendation features, your property inputs may be sent to an AI gateway for processing. We do not send unnecessary personal information and we instruct providers not to retain or train models on your data.

6. Data retention

We keep your personal data only for as long as necessary to provide the Site's services and to comply with legal obligations. Account and saved-plan data are retained while your account remains active. You can delete your account and associated data at any time through your profile settings or by contacting us.

Analytical and log data may be retained for longer in anonymised or aggregated form.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, and to receive your data in a portable format. You also have the right to withdraw consent where processing is based on consent.

To exercise any of these rights, or to make a complaint, please contact us using the details below. We will respond within the time limits required by applicable law.

8. Data security

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

The Site is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

10. International transfers

Some of the third-party services we use may process data outside the United Kingdom or European Economic Area. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page is the version that applies to your use of the Site. We encourage you to review it periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@homeenergyplanner.app.